Customer and Sales Support Specialist

Join our team as a Customer and Sales Support Specialist, within this innovative financial software solution company. You will be responsible for providing exceptional customer experiences as well as providing sales and marketing support to the Business Development Manager.

This is a full-time, permanent position, located in Tauranga.

Responsibilities:

Triaging and responding to customer enquiries in a timely and knowledgeable manner – providing troubleshooting and escalation when required
Maintaining help files and resources to assist customers
Assisting and ensuring CRM is up-to-date
Providing product demonstrations to potential clients
Assisting BDM with proposals
Providing support with sales and marketing materials and coordinating events
Conducting market research, managing social media, updating the website, and creating blog content and newsletters

Key skills, experience and requirements

Desire to work in the technology and SaaS space
Previous customer service or sales support experience
Strong communication and problem-solving skills
Proficient in CRM software and MS Office
Organised, detail-oriented, and adaptable

Benefits:

Purposeful role – your contributions directly impact customer satisfaction and the company’s success
Professional career growth opportunities
Be part of an innovative collaborative team that values fresh ideas and innovation
Work-life balance – flexibility for personal and professional wellbeing
Supportive team culture – a close-knit team that promotes open communication, teamwork and support

If you think this sounds like your next career move, reach out to us today by sending your CV and Cover Letter to river@vigilantpay.com

*You must be entitled to live and work in New Zealand to apply for this role.

Current Vacancies

Customer and Sales Support Specialist