FAQs - Get to know VigilantPay

Welcome to our FAQs section! We've compiled a list of common questions to provide you with quick and easy answers. If you don't find the information you're looking for, feel free to reach out to our support team for further assistance.


Frequently asked questions


What is VigilantPay?

VigilantPay is a New Zealand-owned and operated fraud prevention, error detection, cybersecurity, and financial analytics software company, designed to help large-scale Kiwi and Australian businesses.

VigilantPay integrates seamlessly with your existing systems, as an additional bolt-on control. So, this means it's simple to set up and use.

Already have checks and balances in place? Well, one check you don't have is the VigilantPay community cross-check function. Our algorithms analyse billions worth of payment data in real-time to give you actionable insights.

Which countries can VigilantPay be used in?

VigilantPay verifies New Zealand and Australian bank accounts. You can also use VigilantPay to onboard suppliers and make cross-border payments to any country in the world.

Do you rely on Screen Scraping Technology?

No, screen scraping is not reliable and could be a violation of your terms and conditions with the data provider such as your bank.

Do you support Not For Profit (NFP) organisations?

Yes, talk with us about how we can help. 

How secure is our data?

VigilantPay works hard at ensuring data and privacy are managed at the highest industry standards including external audits to ensure these remain high. 

Do you have a minimum contract term?

No, unlike most business software we don't lock customers in on contracts, we focus on our software and service to keep customers. 

What does "real-time" checking actually mean?

VigilantPay performs real-time analysis of your business payments within seconds when you prepare them for payment to the bank. This leaves no room for tampering and gives approvers confidence that the correct payee is about to be paid.

What is the difference between a "batch file" and a "ABA file"?

They are both the same, “.ABA” is a batch file format that is used when uploading bulk payments from accounting and payroll systems to the bank for payment.

Will I get charged more if I have lots of users?


How big does my company need to be to benefit from using VigilantPay?

If you have a high volume of transactions across your Payroll or ERP systems or are a group of business entities using shared services you will be more exposed to payment fraud and errors. VigilantPay can mitigate this risk for you.

Do you analyse both creditor payments & payroll?

Yes, VigilantPay unlocks your payment history in what are otherwise siloed payment systems. By doing this you can cross-check employee and supplier payments that you would otherwise not have access to.

What’s involved with getting VigilantPay set up in our company?

Implementing VigilantPay is simple as there is no integration required, you can be using and analysing historic payments within hours.

What's next?

Book Demo


Book a 30 minute online demo of the software.

Explore features

Explore features

Take a deeper look at some of the VigilantPay features and benefits.


What our customers say


"Does what we need it to do"

Easy to set up and manage Quick response to any queries/issues. VigilantPay identified several incorrect bank accounts that appeared when we changed our ERP systems. 

PBT logo

Tonia Still

GM Finance | PBT Transport

"VigilantPay - A governance godsend!"

With 3 sites, 17 retail stores, 220 staff, and more than 100 vendors, VigilantPay gives me and our board confidence that our funds are being spent as intended. 

The team understands where the risks of fraud sit and are very easy to deal with.

This system gives visibility of standing data changes as a real-time part of the payment approval cycle for both AP and payroll, allowing me to focus my time where the risk sits. It highlights new vendors and employees or those whose payment details have changed allowing me to question the team and focus on compliance in the process in the correct space, where our risk sits.

Harbour Hospice

Paul Roberts

CFO | Harbour Hospice

Easy to use and check all bank accounts, different level of approval.

Make Commercial

Dennis X

CFO | Mako Commercial

Ryman Healthcare Limited wanted to implement an extra layer of protection for its on-line payments. Following an initial presentation by the VigilantPay team and review of their product, the VigilantPay system appeared to meet all Ryman’s requirements. Moreover, VigilantPay is a New Zealand-based company and the VigilantPay team has been very easy to deal with, being both friendly and prompt in their communications. To date, Ryman has been very satisfied by both Vigilance Ltd service and their product VigilantPay.”

Ryman Healthcare

Roger Nuttall

Group Financial Controller | Ryman Healthcare

"Great tool to provide peace of mind for supplier payments and payroll"

This is a really good, focused tool that does just what you want it to do without any distractions. The setup, support, and troubleshooting have been fast and excellent.

That it provides peace of mind that I am not making erroneous or fraudulent payments by running numerous checks over our payment details independent of our accounting and banking systems.

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Cameron W

Manager Business Support | Resonant Consulting

VigilantPay Provides important payment checks that significantly strength our internal control environment. 

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James Kennedy

Group Financial Controller | Port of Auckland

We trust VigilantPay monthly to identify bank account changes, payments to employees, and other anomalies requiring our attention. 

Frank Risk Managment logo

Andrew Newman

CEO | Frank Risk Management & Insurance

The customer service has always been of a very high standard with any issues (not that we've encountered many) resolved efficiently. the configuration and set-up of the various workflows are also really easy to follow.

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Kaleb J

Managing Director | Stafford Engineering

"Very Useful Product"
Keeps good track of historical AP and Bank numbers to make sure payments will be going to the correct party.

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Alex M

Assistant Account | Canopy Healthcare Group

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